Frequently Asked Questions
Everything you need to know about your Mackage experience.
How do I determine my correct size for Mackage outerwear?
Mackage garments are designed with specific silhouettes: Slim, Fitted, Regular, and Oversized. We recommend consulting our detailed Size Guide on each product page and measuring your chest, waist, and hips to ensure the perfect fit.
What is the Mackage Lifetime Warranty policy?
We take pride in our craftsmanship. Mackage offers a lifetime warranty against manufacturer defects in materials and workmanship for our down coats and leather jackets, ensuring your investment is protected for years to come.
How should I clean and maintain my down coat or leather jacket?
To preserve the quality of your piece, we recommend professional dry cleaning by a specialist who handles leather and down. Avoid machine washing at home unless the care label specifically states otherwise.
What are your shipping options and estimated delivery times?
We offer complimentary standard shipping on all orders. Delivery typically takes 3-7 business days. Express shipping options are available at checkout for those who require faster delivery.
What is your return and exchange policy?
We accept returns of unworn, unwashed, and unaltered merchandise with all original tags attached within 30 days of the purchase date. Please note that certain promotional items may be marked as final sale.
Does Mackage use sustainably sourced materials?
Yes, we are committed to sustainability. Our down is RDS (Responsible Down Standard) certified, and we prioritize ethical sourcing for all our furs and leathers to ensure the highest standards of animal welfare.